Below are the itemized fees for all of the services we offer. This is a comprehensive list of our pricing and fee
structure and is the same information we use to determine quotes for custom orders. We provide this because
we pride ourselves on transparency.
Last updated: 2017-12-24
Amazon FBA Prep - Basic Services
Our simple FBA Prep pricing is geared for pure-play Amazon FBA sellers.
Our Basic Services include all of the following if/when necessary: Receiving of Merchandise, Inspection
(for quality control and accuracy), Polybagging, FNSKU labels, "Do Not Separate" labels, Suffocation
Warning labels, Shipping Labels, Expiration Date labels, Repackaging, Dunnage, and a Picture Diary of
the whole process.
Please contact us to learn how you can qualify for this pricing.
Standard Sized Item
Items that are 20 lbs. or less and 18" or less on its longest side. Our simple pricing includes all the
Basic Services mentioned above.
Multi-Pack or Bundles
2 or more same items as one unit (multi-pack) or 2 or more different items as one unit (bundle). There is a
.10 USD cost for each additional item. Our simple pricing includes all the Basic Services mentioned above.
Items that are 21 lbs. or more or more than 18" on its longest side. Our simple pricing includes all the
Basic Services mentioned above.
These fees are added based on necessity and not included in the Basic Services Fee.
B2B and Custom Services
This table is used to determine base pricing for business arrangements and partnerships, customized
services, and special requests.
We pride ourselves on transparency, so we provide a comprehensive and detailed pricing schedule
to help you understand the cost of any service you require.
Choose from the services you need.
Labeling / Stickers
$0.20 per sticker per item
Bulk discounts available.
$0.80 per unit
Repackage an item according to customer instructions.
This may include replacing generic cartons with branded ones, adding additional packing materials,
or replacing damaged cartons. Materials cost is an additional fee and fluctuates with the market.
Bundle, Kit, Insert, or Combine
$0.50 1st component
Price is per-unit. This includes any kind of inserts, bundling, kitting, etc.
Example: A customer wants a warranty card (1st component) and a new manual (2nd component) inserted into
The charge for this is $0.70 per unit ($0.50 for first component and $0.20 for the 2nd component).
$0.20 each additional
$3.00 per set; pre-arranged
Price is per-set of pictures, defined as 4 pictures of a given subject.
The pre-arranged price is available when an agreement on when and how pictures should be taken
is in place with the customer. The on-demand price is applied when picture sets ar requested
for items already in storage when no pre-arranged agreement exists.
Pictures are taken with a high-quality document camera and are suitable for shipping damage claims,
Open a package received for forwarding, inspect, and ship each of the contents.
This pricing assumes the package contains several smaller packages which each have their own shipping
Packages are inspected to ensure they can be shipped. Packages which have been torn open or damaged
can be repacked, held, or processed by some combination of our other services with a pre-arranged
Provided by customer
Postage and freight must be provided by the customer.
We do offer discounted USPS, FedEx, and UPS shipping through our website.
Packing & Packing Materials
Prices for packing materials fluctuate with the market. Our pricing is updated here in real-time.
Bubble mailer, 6x9
Bubble Mailer, flat rate
Bubble Wrap, 1ft
Bundle Fee - Each Additional Item
Bundle Fee - First Item
Small Box (USPS Flat Rate)
Standard Size Box
Warehousing & Storage
Storage per cubic ft
Billed on the first of each month
Dispoal of abandoned items after 90 days
plus any inspection or other fees already accrued
Disposal is free for small quantities of non-hazardous waste which can be disposed of with the rest
of our normal trash.
Disposal fees apply for excessive disposal and hazardous materials, such as lithium batteries,
printer ink, etc.
Returns Processing and Handling
Pricing for our returns processing and handling services are based on product category and the kinds of services
you need. Our B2B services prices also apply to returned merchandise processed
by Marksman RSC where applicable.
We offer two plans for return processing services. The Basic Plan has no monthly fee and no minimum orders, and is
great for smaller online businesses with low return volumes.
Our Business Plan is geared for larger online businesses, especially those who sell unique products or private
label items. Our Business Plan requires a monthly minimum-expenditure of $299 USD, which can be spread across
any of the services we offer. Business Plan customers who use less than $299 USD of our services in a month will
be billed the difference.
No minimum orders
No contract required
$299 USD monthly minimum expenditure
Receive, inspect, test returns
Reset to factory defaults where applicable
Clean dust, fingerprints, smudges
Grade Condition (New, Used - Like New, Defective, etc).
Existing service categories only
$10 minimum charge for items not in existing category.
Free sample order up to $100 in value for new customers.
%30 discount on existing service categories
New product category (12 month contract required + estimated build-out costs and 5 sample units)
Customized process for existing category (Sample unit required)
Receive Only: Custom Process
Receive your returns as individualized items and process them using some combination of
our B2B services without a prior arrangement. Our normal inspection and testing
processes are not performed.
Examples uses of this service include:
Correcting labels or stickers on returned products
Repair damaged or defective returns for maximum ROI.
We will perform an in-depth assessment of the problem with your item(s) and provide you with
the estimated parts and labor required to correct the problem. If you accept the estimate we
perform the work and apply the estimate towards the fees for the repair.
$25 estimate per case
No estimate required for pre-arranged repair conditions
$10 estimate per case
No estimate required for pre-arranged repair conditions
You can provide us with a repair budget per-item for the products you sell. If we find a problem
negatively effecting resale value we will automatically correct the problem if the repair cost will fall
within the budget you've provided us.
Available after a brief consultation to learn and understand your requirements.
A product sample may be required.
OEM Component Replacement
Warehouse replacement parts and components with us which we can use to get the best ROI out of your
returns. This may include power cords, extra manuals, branded packing materials, etc.
When we determine your items have missing or damaged components we will replace them using your inventory.
Billing is per-item, and follows the same structure as our bundling & inserts service. The fee
is $0.50 for the first component replaced and $0.20 for each additional.
Additional labor charges may apply when a product must be disassembled in order to replace
components. Any additional labor costs will be communicated to you during the component registration
Each additional is $5 per item/component combination registered.
Returns Handling Product Categories
Our fees for inspecting, testing, and grading returned merchandise are based on the category the product
falls within. Our category prices are based on the labor and equipment required to service items
in each category.
Items determined to be in unsellable condition are assessed an inspection fee equal to 20% of the
service price or $2.00, whichever is greater.
Basic Plan Price
Business Plan Price
Frequently Serviced Brands
3D Glass (Rechargeable)
Beats, GoPro, LG, Samsung, WowWee
Creality 3D, Geeetech
3D Printing - Pens
3D SYSTEMS INC
Action Camera Kits
Austin Air, Rainbow/Rexair
Brother, Canon, Dell, Epson, HP, Lexmark
Assembly Furniture- Mid Size
Arozzi, The Original Toy Company, Yamaha
Alpine, Behringer, Bellari, Bravo Audio, Creek Audio, Crown, Peavey, rolls
A Chromebook is a laptop running the Linux-based Chrome OS as its operating system. The devices are primarily used to perform a variety of tasks using the Google Chrome browser, with most applications and data residing in the cloud rather than on the mach
Laptop - Convertible
Laptop - Gaming
Asus, EXcaliberPC, Lenovo, MSI
A gaming computer is a personal computer designed for playing computationally demanding video games.
Axxess, BLACK+DECKER, Banzai, Banzi, Bella Gold, Bigjigs Rail, Boon, Boston Harbor, Braun, CHF & You, CRANE Hardware, CamelBak, Coleman Cable, Contour Sheet, DEKOR, DUSICHIN, Duck Covers, Editex Home Textiles, Gazillion, Glad, Hamilton Beach, Hasbro, Home Axentz, Hydro Flask, InterDesign, Janod, Kaya Collection, KitchenAid, LeapFrog, Lodge, Modetro, OXO, Oggi, Oojami, PAC, Poolmaster, Prestige, Rockford Fosgate, Rowenta, Schylling, SharkNinja, Snuggle, Sunny Days Entertainment, Supco, TW Lighting, Thermos, USAopoly, Under Armour, Word Up, neatfreak
BUNN, Bonavita, Briggs & Stratton, Disney, Epica, Gallery Solutions, Gideon, GoWISE USA, Hamilton Beach, LampLust, Mattel, Melissa & Doug, Nespresso, Paderno World Cuisine, Playhut, RetroSound, Traxxas, Useful., Whitmor
Andis, Instant Pot, La Crosse Technology, Ovente
Ricky, 505 Games, Acronis, Activision, Anchor Bay Entertainment, BETHESDA SOFTWORKS INC., Bandai Namco Entertainment America, Bethesda, Brand: Applause Theatre n Cinema Books, Capitol, ChordBuddy, Columbia Tri Star, Cosmi, Cyberlink, Disney Infinity, Disney Interactive Studios, Electronic Arts, KINO INTERNATIONAL, Kaspersky, Kino International, LEGO, MGM, Malwarebytes, McAfee, Microsoft, Mill Creek, NCSOFT, Nelson, Nintendo, Nuance Communications, PC wholesales, Pan Pacific Industry, Rockstar Games, SanDisk, SimuRide, Smith Micro Software, Smith Micro Software Inc., Sony, Square Enix, Symantec, TCFHE, Thirty Tigers, Trend Micro, Ubisoft, Universal Studios UK, Warner Bros, Warner Home Video - Games, Warner Manufacturing
DVD and other media disks. We check to ensure media is readable and if license key is visible. This does not include checking if the license is still valid. That is a separate service classified under Depot.
Device which takes video input and makes it available over an IP network.
Network Video Recorder
A network video recorder (NVR) is a software program that records video in a digital format to a disk drive, USB flash drive, SD memory card or other mass storage device. An NVR contains no dedicated video capture hardware.
Non functional Inspection Multi-piece
5 Hour Energy, 509, Activision, Ahead, Amarine-made, Babypeta, Breville, CAW.CAR Accessories, CULOR, Carbon, Cozymat, DJI, Dyson, FRIO, Fristaden Graduation, G7th, Gahaya, Gigabyte, Giro, Greens Steel, Grip Studios, Grizzly Coolers, Guitar Grip, Gunnar Optiks, HEiL sound, HP, Hiware, Ikea, Jackson, JoanLab, KIMI, Kala, KitchenAid, Kivikis, Korg, Kun, LEGO, Mattel, Microsoft, Mod Home Collection, NAUTICALMART, Ortofon, Pantum, Pat Your Pet, Philips, Pirastro, RJGrill, Raydes, Save&Soft, Scuf Gaming, SeaStar, Seat Of Your Soul, Skwoosh, Sony, Spoontiques, Starbucks, Teleflex, Thomastik, Valeo, Vogmask, Wolford, Yamaha, ZWILLING J.A. Henckels, Ztl, clubwearguru, gatsbylady london, i-CON by ASD
Simple item with few or no moving parts and less than 10 individual components inside the package.
These are internal PC or server addons which use a proprietary connector. We cannot test the functionality of these items. Condition grading is only based on whether or not the correct item was received and the condition of the packaging (generally these
AKG Pro Audio, ASTRO Gaming, Audio-Technica, B&O PLAY by Bang & Olufsen, BRAINWAVZ, Beats, Blayz, Bluedio, Corsair, Galaxy, Gioteck, JBL, Jabra, JayBird, Jaybird, LG, Logitech, Motorola, Outdoor Technology, PDP, Philips, Plantronics, SOL REPUBLIC, Samsung, Sennheiser, Sharkoon, Skullcandy, Sony, Treblab, Turtle Beach, Yurbuds (CE)
Wireless headset - For Business VOIP Phone
High-end headsets of the type commonly used with Polycom and Cisco VOIP phones.
Wireless Microphone System
Huawei, Michael Kors, Nomad, Omer, Pulsar, St. Moritz, TW Steel, Timex, VibraLITE, Wenger
What is component registration?
In order to provide top-notch service we need some information about the components each of your products are
supposed to include and which components are compatible with which products.
We will ask you to complete a form which includes information about each of your components, including which
of your products it can be used with.
We then clarify this information to make sure we understand, and upon your confirmation we will import this information
into our system. Once we have done this our service technicians will be able to clearly understand your product
component requirements while servicing your items, guaranteeing accurate service.
How does pricing work?
Our pricing for component registration is based on item - component pairings. We bill by the pairing.
For example, if you register a battery which works with 4 different products we consider that 4 registrations.
We consider merchandise at our warehouse abandoned if it seems like the customer has no intention of ever having
it shipped out or we've been unable to contact the customer for 90 days or more.
When we determine merchandise is abandoned we make a final effort to contact the customer, and if we do not
receive a response within 10 business days we assume ownership of the merchandise and either dispose of it
or liquidate it to recover any unpaid balance the customer has with us.