- What is Marksman RSC?
We are a professional third party e-commerce service provider that specializes in return handling and refurbishing of consumer electronics, smart devices, and computer equipment.
- What kind of services do you provide?
We can receive, refurbish, relist, and drop ship your returns. If necessary, we can also provide repair, warranty claim, even discounted shipping service through FedEx.
- Where are you located?
- How long have you provided these services?
We opened our doors in May of 2015 and have been growing ever since.
- What is our primary service focus?
We cater mostly to Amazon sellers dealing in consumer electronics, although we can accommodate sellers on other e-commerce platforms. If you know the ASIN(s) for the items you wish to send us, you can use our ezRequest page. If you wish to use our services and do not currently list any products on Amazon, feel free to contact us to see if we can be part of your return handling solution.
- Can you unlock iPhones and iPads?
Unfortunately, due to the high risk of theft Apple does not authorize any third party company to unlock devices that are registered to iCloud account. We apologize for the inconvenience this may cause, but it is Apple’s policy in order to protect their customers.
Why should I use a third party to handle returns for me?
We have been in business for well over a year, and during that time we are proud of the fact we have helped our customers recover hundreds of thousands of dollars of otherwise lost revenue from their returns. We are accredited by the Better Business Bureau. As an e-merchant you understand that reputation is everything, and can appreciate the fact we have had zero complaints filed during our time in business. In addition, we maintain state of the art security at our facility, and for added assurance all items sent to us are protected by our insurance coverage from the moment they arrive until they leave our careful hands.
- Why use a third party when I can handle returns myself?
You're an e-seller. That's your profession. You worked hard to earn that title, and work even harder to maintain it. You invested a lot into your inventory, and reap the rewards when your customers buy the merchandise you have. Unfortunately, returns are an inevitable aspect of any retail business. When they occur, they must be handled quickly and efficiently in order for you to recoup at least some of the value you put into your merchandise. At its best this distracts you from your main goal: driving sales. At its worst, you could be faced with the hard choice of simply losing what you've invested in any returned merchandise or sacrificing your most precious resource, your time, handling returned merchandise.
We're an e-commerce return processor. We refurbish online purchase returns. That's our profession. In fact, it's what we do every day. Just as you pride yourself on order fulfillment and customer satisfaction when they choose to purchase from you, we pride ourselves on getting your returned goods back to market as quickly and efficiently as we can. This means you can concentrate on selling without filling up your warehouse space with customer returns or wasting man-hours and your time trying to inspect, refurbish, and possibly repair items to marketable condition. And since this is all we do, we ensure that all items sent to us get refurbished to the best possible condition we can make them. This, combined with our discounted shipping and onsite warranty handling, repackaging, and repair services, contributes directly to your bottom line..and usually in just three days' time.
How long does the refurbishment/ return handling service take?
Due to the broad spectrum of items we test and refurbish, timeframes can vary. Generally, we can have your items ready for resale in three days, but some types of items take more time than others. We will do our utmost to keep you informed about the status of all items you send, and you are free at any time to contact us for a status update through our web portal.
- What is your typical service procedure?
- You make a request for service and send your returns to us
- We receive, inspect, and recondition your items
- You relist and resell
- How do I get started?
How will I know when items are ready for resale?
After logging into your account on our website, you can check status and view progress on all items sent for service. You can also here to view all items in a saleable condition.
Typically, items that are ready for resale include a condition that is compatible with Amazon's seller guidelines. These conditions include: Used-Like New, Used-Very Good, and Used-Acceptable. Descriptions of these conditions can be found in the Condition Guidelines section of this FAQ.
What if an item I sent turns out to be damaged and/or missing components or documentation?
The first thing we do when we receive your items is inspect them for signs of physical damage and tampering. In our experience most damage can be attributed to abuse or misuse on the part of the buyer or damages in shipping.
As such, our policy is to take pictures and document any and all such evidence and inform you at the earliest convenience in case you must open a case through Amazon or the shipping provider.
Should you decide to pursue such a case, we will provide you with all the information, pictures, shipping info, packing slips, and other documentation necessary to file the case for $5.
If we are able to repair the damage, we will also give you a cost estimate broken down by parts and necessary labor and if you approve we will perform all necessary repairs to return the item(s) to marketable condition. If you choose not to have us perform the repair(s) or we are unable to offer you this service, we will give you the option to either have us dispose of the item(s) or we will ship the merchandise back to you at your expense. At any time during this process you may request we dispose of or ship the product(s) back to you.
- What if an item turns out to be defective or not work properly?
If we find no visible signs of damage or unauthorized tampering we can attempt to file a warranty claim with the manufacturer for $10.
You can view such items under Damaged or Defective items and select the next step of service.
If the item still under warranty, we will help to send it back for a depot repair. Most of the time the manufacturer will even cover all shipping fees to and from our facility, saving you that cost.
If the item is out of warranty, our highly trained staff can usually repair the item onsite. When this is the case, we will give you an estimate for any parts and labor necessary and once approved, we perform all necessary repairs and apply the charges to your account. If you decide not to have us repair the item, or if our technicians feel they can't adequately repair the item, you have the option to either have us dispose of the item in question or request we return the item to you at your expense.
At any time during this process you are free to request we either dispose of the item or ship it back to you.
- What if my shipment gets lost in transit to you?
We will do everything we can to assist you in filing an insurance claim with your shipping provider.
- What do you charge?
We calculate our prices based on the type of item and the average labor that type of item takes to refurbish.
Click here to view some sample prices or ask for a free quote.
- What's included in refurb fee?
When we receive the package, we will open it and inspect it for damage, then test all functions of the product, and mark it with an Amazon condition. We will inform you of any items that do not pass inspection and either offer to repair the item or ask how you would like to dispose of it (see below). We do not charge you for items we cannot return to marketable condition.
- Are there any other charges?
There is a flat $2.00 pick/pack fee applied to each package we ship out of our facility. We do offer a number of optional services, and when we feel any of them could be beneficial to you we will inform you and ask if you would like to make use of them. We never bill you for optional services without your permission.
- Who pays for shipping?
All shipping fees are paid by the customer. If requested, we can offer discounted rates through FedEx or you may use whatever shipping method you prefer.
- Do you repackage products if the packaging is damaged?
We cannot replace manufacturer packaging. However, we can repackage the items in generic packaging for safe shipping. The cost for this service is $5 per item. As an alternative, we offer the option to have us pack the items in plastic bags at a cost of $0.20 per item.
- What is the difference between refurbishment and repair?
Our refurbishing service covers inspecting, testing, and grading the condition of an item, which is all the majority of returns need. We offer a repair service at an additional cost for items that require service, repair, and/or replacement of any accessories, documentation, or parts. When we encounter an item requiring repair, we will notify you of that fact and provide a cost estimate for labor and parts. If you agree to the estimate, we will attempt the repair(s) as stated in the proposal and bill you accordingly.
- What happens to items you can't return to sale-able condition?
You will be given a list of any items we are unable to refurbish or repair along with the reason we reached that decision. No refurbish fee will be charged for those items, and you can decide whether you want us to dispose of the items ourselves or ship them back to you at your expense.
- Condition Guidelines
Our highly trained and experienced staff do their utmost to assign an industry standard condition to each and every item that walks through our door, virtually guaranteeing a great customer experience and keeping return rates at a minimum. In order to maintain this reputation, we have very strict guidelines on the grades and conditions our staff assigns to items that are refurbished by us. Since one man's "like new" is another man's "acceptable" we have published our internal guidelines so you, the seller, can make the final call on how to describe the condition of an item.
Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
- Used - Like New:
An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.
- Used - Very Good
A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.
- Used - Good
The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.
- Used - Acceptable
The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.
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